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Price Match

We guarantee our prices are extremely competetive and should be the BEST prices you will find on-line, along with delivering the very best service. For this reason, we offer a price match against other on-line sellers. If you find the same product elsewhere on line, give us a call on 0345 224 3691 and we will match or even beat it! Note that the following conditions must be met for the price match to apply:

- The item must be available on a UK website at the advertised price, and readily available to purchase, with a like for like delivery offering.

-The item in question must have the same specifications, quantity and be produced by the same manufacturer - although we will usually price match even if made by a different manufacturer, as long as its a comparable quality.

- Auction sites such as ebay and amazon do not qualify for price match.

- The price match cannot be used in conjunction with any discount codes or promotional items.

- If there are pricing errors on competitors sites that are clear typographical pricing errors, these will not be matched.

- Note that for corrugated lines (boxes/cartons), the item must be of the same specification (fluting and thickness) and be unbranded.

Call us on 0345 224 3691 and we will be more than happy to help!

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Returns & Exchanges

At Globe Packaging, we are committed to ensuring that purchasing packaging online remains a smooth and trouble-free process. This includes everything from helping you find suitable packaging for your requirements right up to ensuring you are satisfied with the purchase. In line with this commitment, our 30-day returns policy has been designed to guarantee a straightforward, swift and fair resolution.

Stocked Items:
If you change your mind or are unhappy with any stocked items you have ordered, you may return them within 30 days of purchase for a refund, credit, or exchange. Simply call us on 0345 224 3691 or email us at [email protected] to request a returns authorisation before arranging the return. We endeavour to process all returns within two working days of their receipt. To avoid any processing delays, we request that you include a copy of the invoice (or a note stating the order number) and clearly annotate the items and their quantity being returned.

Please note the following:
i. All items being returned must be unused and in the same condition they arrived in.
ii. All refunds, credits or exchanges are issued on pro-rata basis depending on the quantity of the returned items received by us.
iii. We do not issue refunds against any delivery charges paid at the time of ordering or offer reimbursements against any expenses incurred to return the items (e.g. return postage fees).

Damaged, Defective or Incorrect Items:
Whilst we take great care to ensure you receive your ordered items in good condition, if you do happen to receive any damaged, defective or incorrect items, we apologise in advance and request you to call us on 0345 224 3691 or email us at [email protected] within 30 days of receipt of the items. We will see to it that the faulty items are collected, and a refund, credit or exchange is processed within one working day - naturally, at no extra cost to you.

Non-Stocked Items:
Unfortunately, we are unable to accept returns or cancellations of any non-stocked items (e.g. custom/bespoke items) once your order has been confirmed. For assistance with any non-stocked items, please call us at 0345 224 3691 or email us at [email protected].